Wegmans ends self-checkout app after shopping too much

The app, Wegmans SCAN, promises customers faster checkout and also allows them to see the total number of active purchases as they shop.

This week, the grocer announced that it was shutting down the app because of rampant theft.

“Unfortunately, the losses we are experiencing have prevented us from continuing to offer it in its current state,” the company said in a statement. “We’ve decided to shut down the app until we can make improvements that meet the needs of our customers and our business.”

Wegmans did not provide any details about the losses experienced with the app.

“scan-and-go” app launch series with name Amazon (AMZN) is starting to ramp up cashierless Amazon Go stores. Many other brick-and-mortar retailers also rushed to catch up with Amazon and introduce their own scan-and-go apps. Wegmans called it “the right technology” at the “right time.”
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This type of mobile technology is becoming increasingly popular among younger and more tech-savvy shoppers. It also gained traction during the pandemic as consumers sought to reduce close interactions with employees and other customers.

But scan-and-go has had unintended consequences for stores: higher-than-normal levels of theft, fraud and other losses typically occur at traditional staffed checkout lanes. cashier.

In one 2018 Report Adrian Beck, professor emeritus at the University of Leicester, UK, said scan and go “now provide fewer opportunities to amplify risk and enhance detection” than conventional cashier lanes or self-payment kiosk.

There are many types of scan and takeout theft, including customers who intentionally don’t scan items, or scan items that are cheaper than what they put in their shopping cart.

Beck said in his analysis of 140 million transactions that the app scanning and using the self-checkout service feels that it’s “easily done, reaps well-deserved rewards, and even if they get caught , which also resulted in the imposition of little or no sanctions. .

One retailer shared data with Beck to compare their stores with and without a scan and move app. People who use the technology have an 18% higher loss rate than those who don’t.

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