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Uber will reimburse thousands of disabled customers for unfair charges

Image for article titled Uber will refund thousands of disabled customers due to unfair waiting time charges

Picture: Nam Y. Huh (AP)

People with disabilities have Used Uber is getting some justice. Hill reported that the ride-hailing service the company has reached a settlement with the Department of Justice to refund thousands of disabled riders who were charged extra fees based on how long they got the location in the car.

The settlement is the result of a litigation accused Uber of violating Title III of the Americans with Disabilities Act. The lawsuit alleges that in 2016, Uber began charging passengers for waiting time if it took them more than two minutes to board after the vehicle arrived. This is an obvious problem for passengers with disabilities, who may need extra time or assistance to pack and board a waiting Uber.

DOJ says Uber hasn’t made any changes to its wait-waste of time even though the company knows that passengers with disabilities are unfairly charged extra fees. “People with disabilities shouldn’t feel like second-class citizens or be punished for their disability, that’s what Uber is all about-time fee policy implemented,DOJ Assistant Attorney General Kristen Clarke said in a statement.

As part of the settlement, Uber must reimburse 65,000 affected passengers for double what they paid in waiting time fees. A second group of about 1,000 passengers will split a $1.7 million payment from Uber alone, while an additional $5, ooo, will be split among an undisclosed number of Uber customers who give that they are harmed by this policy.

In a statement to HillAn Uber spokesperson confirmed that the company has always intended to waive waiting times for passengers with disabilities. “Our policy is to refund the long wait-wasting time for riders with disabilities when they informed us they had been charged and before the issue was filed we made changes so that any drivers split sharing that they have a disability will automatically get a free timeout,“The statement has content.

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