Uber now offers support from a secure agent directly via call or text in the US

Uber announced several upgrades to its Safety Toolkit. Among the new features is a way to get help directly from ADT safety officers via phone call or text in the US. Agents can track the trip, stay in touch with the user for the duration, and, if necessary, contact 911 on their behalf. Dealers can provide authorities with the make and model of the vehicle, its license plate number, and its GPS location.

On a similar note, Uber is expanding messaging to 911 across more US territories. The app can automatically fill in a document with detailed information about the vehicle and the trip, including destination and current location.

Uber Feature launch in Los Angeles, Minnesota, and Indiana in 2019. The service will now be available in nearly 60% of the country, including New York City and all of California, because of the 911 call centers in those areas. can receive text messages. Uber plans to expand the option to more regions where the technology is supported.

In addition, Uber has improved the Safety Toolkit menu. There are large icons that show all available emergency help options, such as an emergency button. “Our goal is to streamline access and visibility to our most important safety features because in an emergency, every second counts,” the company said. Uber Introducing the Safety Toolkit in 2018. Other safety features include the option to verify your trip with a PIN and share the status of your trip with friends and family.

Giving drivers and motorists more options for assistance is a welcome move, especially when Uber exactly doesn’t have one. spotless safety record. The company’s most recent safety report, is published in June and covering 2019 and 2020, note that 99.9% of trips ended without a reported safety incident. However, there were 20 deaths reported “out of a total of 19 Uber-related physical assaults.”

There were also 3,824 reports of sexual assault, compared with nearly 6,000 in 2017 and 2018. The company said riders were the accused party 43% of the time in sexual assault reports in 2019 and 2020. In July, more than 500 women sue UberAlleged that they were attacked by drivers.

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