Tech

Twitch will launch improved reporting and appeals processes in 2022


After a year that has seen them struggle to protect users from abuse and harassment, Twitch has… Among its safety efforts in 2021, including looking forward to how the company plans to tackle it in 2022. Specifically, Angela Hession, vice president of global safety and trust of Twitch, said the company will update its user complaint and reporting process.

It also has an upgrade plan feature. The AI ​​tool, which the company launched late last year, automatically flags individuals it believes may be repeat banned scammers. In 2022, Twitch plans to update how streamers can use information from that tool. As the company previously pointed out, it also plans to update its sexual content policy to clarify various aspects of it. Twitch also intends to share more and “better” educational content on its secure hub and other regions.

Twitch spent much of the second half of 2021 trying to stop automated “hate attack” harassment campaigns. The attacks show malicious individuals using thousands of bots to spam channels with hate language, and they often target streamers from socially marginalized communities. In September, the company to sue CruzzControl and CreatineOverdose, two of the more prolific individuals involved in those campaigns.

“We’ll probably never get rid of it [hate raids] absolutely,” said Hession. However, she claims Twitch has “dramatically cut down” the number of bots on its platform through some of its actions by 2021. In 2022, it looks set to continues that work through the improvements it announced today.

If the company’s safety roadmap feels light on the details, Hession says it’s unnecessary. “The honest and unfortunate reality is that we can’t always be specific because the bad guys can and have used that transparency to try to thwart our efforts,” she said.

At the same time, the executive acknowledged that Twitch needs to do even better at communicating what it’s doing to make people feel safe on its platform. It’s easy to see why the company says that. When it felt like the ongoing hate attacks on Twitch couldn’t get any worse, many creators rallied to lack of action they have seen from the company.

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