Nearly three-quarters of electric vehicle (EV) owners are unhappy with the UK’s public charging system, according to a new survey.
Poll of nearly 1,500 drivers driving electric, or hybrid vehicles, by which? highlights the difficulties many motorists face in finding a charger that works.
About 74% of respondents said they were not satisfied with the toll infrastructure.
Two out of five (40%) reported finding the charger not working, while 61% had trouble paying.
The survey also found that the vast majority of electric vehicle owners (84%) who use public chargers want the option of paying with a contactless bank card.
Most tollgates require the driver to pay through an app.
Nearly half (45%) of the respondents estimated that the public toll booth on the street closest to their home was more than a 20-minute walk from their home.
Government calls to do more
Sue Davies, head of consumer protection policy at which?, said: “Our research shows that public electric vehicle charging infrastructure is falling short as many drivers struggle to find one. reliable charging points in good working order, having to navigate confusing payment systems, or not being able to rely on adequate charging points near their home or to get them through a long journey.
“Government must move quickly to implement plans to improve the consumer experience of using the public charging network by expanding reliability standards across the network and ensuring that proposals move forward.” billing zone makes it much simpler to pay for billing.
“Battery charging must be easy, reliable and seamless to support everyone’s transition to electric cars.”
Many of these public EV charging stations are operated by local councils.
David Renard, transport spokesman for the Local Government Association, which represents more than 350 local authorities across England and Wales, said: “The reliability and ease of use of the collection infrastructure Fees will be important to continue to attract more people to switch to greener means of transport.
“Councils need long-term financial support from Government so they can help ensure there are strong and accessible local toll networks to support our communities and businesses in adopting tourism.” cleaner calendar and dealing with climate change.”
Slow EV sales
It comes as figures show the rapid rise in sales of new electric cars has slowed in recent months.
The number of registrations in the first three months of the year was 102% more than in the same period in 2021.
At the end of August, the increase to date has dropped to 49%.
A spokesman for the Department for Transport said: “We have one of the largest toll collection networks in Europe and are working to ensure motorists have reliable access to toll booths across the country. reliable, consistent and transparent to use.
“Since 2020 we have committed £1.6 billion to improve the toll network and are on track to have 300,000 public toll booths by 2030.”