Dell recently launched XPS 13 Plus The laptop line features an ultra-thin, lightweight design and claims to deliver high performance. These new laptops also have upgradable SSDs and OLED displays. However, Dell XPS 13″ Plus, the laptop is facing some serious screen issues that have been reported by some early users and reviewers. According to a report by The Verge, Dell has confirmed that the company is aware of a display issue that appears on some OLED laptop models. Furthermore, the laptop maker is also contacting affected customers and potentially recalling some products and fixing the problem, the report added.
What is the display problem with Dell XPS OLED models 13 Plus
According to the report, a number of buyers and reviewers have complained about display issues since the Plus’ model was released. The screens of these models are dying or even falling off the chassis due to glue problems. Furthermore, a video of the screen of an XPS 13 Plus model (incorrectly labeled as that of an XPS 15) falling out in the Best Buy demo area has also been circulating for a number of weeks on YouTube, the report mentions.
The report also notes that some users have also reported other screen-related issues with the XPS 13 Plus laptop including – dead screen, colorful display and even loss of functionality. touch screen immediately after purchase. Meanwhile, users who have ordered laptops and have not yet received the products are also noticing that their units are being labeled as recalled or recalled during the ordering process, the report added. .
However, the report could not confirm whether these specific recalls were due to screen issues but did mention that “XPS 13 Plus orders are up and running on Dell’s website. “.
How did Dell react to this situation
Dell issued a statement to The Verge about this, saying: “Dell Technologies places the highest priority on the quality of our products.” The laptop maker also mentioned that it has “discovered that some screens on the XPS 13 Plus OLED system may become loose due to problems with the third-party adhesive used. ”
However, Dell has fixed the issue during its manufacturing process, and the company “proactively contacts customers who may be affected to replace the display, ideally before the display becomes loose.” written statement.
Furthermore, Dell has also noted that this issue is specific to XPS 13 Plus models with OLED displays. While the non-OLED models do not seem to be affected by this issue.
According to a report by Tom’s Hardware, problems with screen adhesives are very common in the industry. Previously, device screens from various top brands like – Apple, OnePlus and others suffer the same fate when the screen splits or reproduces colors incorrectly.
What is the display problem with Dell XPS OLED models 13 Plus
According to the report, a number of buyers and reviewers have complained about display issues since the Plus’ model was released. The screens of these models are dying or even falling off the chassis due to glue problems. Furthermore, a video of the screen of an XPS 13 Plus model (incorrectly labeled as that of an XPS 15) falling out in the Best Buy demo area has also been circulating for a number of weeks on YouTube, the report mentions.
The report also notes that some users have also reported other screen-related issues with the XPS 13 Plus laptop including – dead screen, colorful display and even loss of functionality. touch screen immediately after purchase. Meanwhile, users who have ordered laptops and have not yet received the products are also noticing that their units are being labeled as recalled or recalled during the ordering process, the report added. .
However, the report could not confirm whether these specific recalls were due to screen issues but did mention that “XPS 13 Plus orders are up and running on Dell’s website. “.
How did Dell react to this situation
Dell issued a statement to The Verge about this, saying: “Dell Technologies places the highest priority on the quality of our products.” The laptop maker also mentioned that it has “discovered that some screens on the XPS 13 Plus OLED system may become loose due to problems with the third-party adhesive used. ”
However, Dell has fixed the issue during its manufacturing process, and the company “proactively contacts customers who may be affected to replace the display, ideally before the display becomes loose.” written statement.
Furthermore, Dell has also noted that this issue is specific to XPS 13 Plus models with OLED displays. While the non-OLED models do not seem to be affected by this issue.
According to a report by Tom’s Hardware, problems with screen adhesives are very common in the industry. Previously, device screens from various top brands like – Apple, OnePlus and others suffer the same fate when the screen splits or reproduces colors incorrectly.
