Tech

System upgrade glitch was identified as the cause of the delay in Singapore immigration


A glitch during a scheduled system upgrade has been identified as the cause of immigration delays at Singapore’s Changi Airport, which was only recently honored as the airport once again. Best in the world.

Long lines were discovered on Thursday morning at the country’s airport, where travelers usually don’t need more than a few minutes to clear immigration.

In the series of posts on Facebook And TwitterSingapore’s Immigration and Checkpoints Authority (ICA) said it was experiencing “systemic slowdown” at several passenger clearance checkpoints, including all automatic departure lanes at all terminals at Changi Airport. Automated systems selected at Woodlands and Tuas border checkpoints, through which travelers will enter neighboring Malaysia, are also affected.

The immigration systems at the coastal checkpoints are the only ones that have not been disrupted.

Passengers are advised to postpone non-essential trips and possible delays, as they will be redirected to a manual lane for immigration clearance.

By 4 p.m. on the same day, the automatic immigration clearance system at all checkpoints was back in operation.

The ICA said in a statement late Thursday that preliminary investigations revealed a “technical failure” occurred during a pre-scheduled system upgrade, causing “system overload”. unpredictable system”. This has brought down the automatic immigration clearance system, affecting all departure terminals at Changi Airport and arrival terminals at Terminals 2 and 4.

The ICA did not provide details on the system upgrade or whether the process was tested prior to the scheduled live rollout.

Singapore Changi Airport earlier this month is Named the World’s Best Airport for the 12th time at the Skytrax World Airport Awards, voted for by passengers.

Singapore in recent years has focused on promoting network resilience of its critical information infrastructure, including aviation, maritime, banking and finance, and healthcare. Country in 2021 adapt cybersecurity strategy to focus on OT (operational technology) and provide guidance on the skill sets and technical competencies needed by these fields. The government has said that this is very important to strengthen network security of OT . systemswhere attacks can pose a physical and economic risk.

Singapore defines OT systems to include industrial control, building management and traffic light control systems that monitor or change the physical state of a system, such as a railway system.

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