Starbucks (SBUX) – Get a free report world famous in the coffee and beverage industry, but came under scrutiny for some time with the company protesting against its employees because some workers wanted to form a union.
Starbucks decided to offer financial education to its non-union employees as a benefit in September. Starbucks operated as a licensed company or venue, much of the same rules and regulations apply when dealing with company employees, unionized or not.
“As we reinvent the future of Starbucks, together with our partners, we know we have the opportunity to be more supportive of the situation,” said Ron Crawford, senior vice president of Total Rewards at Starbucks. financial status of partners and their families”. statement.
Employees have worked hard to try and make their jobs better in every possible respect, they believe unions will be part of the answer. Starbucks CEO Howard Schultz has been against unions in the past, but not for the reasons you might think. Schultz feels that as a company Starbucks has been ‘well done’ by its employees with decent wages and benefits.
Customers know best
Most might believe that a company does what’s best for the company and an employee does what’s best for the employee, but that doesn’t always seem to be the case. Some Starbucks Employees may not fully understand what they are doing. Through TikTok, it was learned that with the new Point of Sale (POS) system being rolled out across Starbucks, some bartenders are feeling undue stress in their jobs.
When a customer places an order and then pays for it is not the problem. But when the new POS system asks for a tip, bartenders will find it awkward to explain to customers how to tip or refuse to tip their order.
The tipping is not so much, but the explanation of the new POS asking the customer if he wants a tip or not. This creates an awkward situation in the mind of the bartender that they are not comfortable being tipped for their work. Tipping can really make a difference in paying someone for a job. Consider the speed of order processing at Starbucks and an easy order that costs $8 to $10, with a 20% tip and serves up to 20 customers an hour, can easily make another 30 dollars versus an hourly wage of $12 – $15.
Understanding Sales 101
Addressing this issue directly is TikTok user @yassimodo saying: “First of all, my loves, it’s shot. You can’t touch the screen at all. It’s during training. Thing is. two, all you have to do is this. Here’s what I said: “Will ask if you want to leave a tip. That’s completely up to you, but you have to choose to let the card go through.” Plain and simple.”
While one party’s feelings can be awkward, the understanding of tipping has been around for so long, in fact so long ago, it was hard to pinpoint when, where, and why it started. However, starting with ‘Tips’ can come from the phrase, “To Insure Promptness.” Usually, a tip will be given after the order and service have been fulfilled and if the customer is satisfied with their service and order, more will be applied to the tip. Tipping is a payment to the service industry, and not asking for a tip or taking away that ability from a customer really only hurts bartenders and their team.
Understanding that someone might feel awkward asking for a tip is one thing, but it’s an issue that anyone receiving payments needs to deal with.