NEW DELHI: Soon websites or organizations that publish fake reviews of products and services online could be held accountable. Even manufacturers and service providers can face the action of publishing fake or misleading reviews on their own websites after collecting them from customers or third parties. three because they signed a contract.
Besides fake or misleading reviews, there is also a major problem related to unverified star ratings on e-commerce sites, travel and hotel booking platforms. The consumer ministry shared standards published by Bureau of Indian Standards (BIS) in 2021, which addresses the framework for collecting, moderating, and publishing consumer reviews online. “We’ve been looking for their feedback for a week so we can come up with an updated policy or guideline. Main focus is to ensure that reviews are genuine and by actual buyers or users of a product or service. ” Rohit Kumar Singh said.
Besides fake or misleading reviews, there is also a major problem related to unverified star ratings on e-commerce sites, travel and hotel booking platforms. The consumer ministry shared standards published by Bureau of Indian Standards (BIS) in 2021, which addresses the framework for collecting, moderating, and publishing consumer reviews online. “We’ve been looking for their feedback for a week so we can come up with an updated policy or guideline. Main focus is to ensure that reviews are genuine and by actual buyers or users of a product or service. ” Rohit Kumar Singh said.
