Realme Care + After-Sales Service System Launched in India; Will provide support on WhatsApp, Social Media
Realme Care+ was announced by the company on Friday as the company’s first after-sales service subscription for new and existing customers. The after-sales service system will provide domestic users with end-to-end customer support, according to the company. Premium customer support service will be available to users for a subscription fee. The ‘Privilege’ plan allows users to take advantage of mobile protection services through a variety of plans that include an extended 1-year warranty, one-year screen protection, and one-year accidental damage protection, and liquid.
Meanwhile, Realme Care+ subscribers will also have access to the company’s service staff, a simple claim process, and an authorized service center with genuine device parts, according to the company. company. The subscription service is available to both existing and new users on online and offline channels, including the company’s website, for a price of Rs. 489.
Newly announced Myself Care services will be available on social media, email, voice, WhatsApp and web chat from 9am to 9pm IST in nine regional languages including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi and Hindi, according to the company.
“Realme Care is proof of our commitment to serving our customers best and is our focus on further building the customer experience. Through this initiative, we are ensuring a complete service through digital technology with “quality of service” as the foundation and “consistency, convenience and care” as values. core. We hope that Realme’s service will become the standard of customer experience in the tech industry,” said Madhav Sheth, Managing Director, Realme India, Realme Vice President and President of Realme International Business Group .
The company is calling the upgraded care services a “4D upgrade” and says that the Realme Care+ will double down on centers, lines, warranties, and customer service. At this time, the service center will provide technical support for faster maintenance. Users can find ways to solve their problems through many avenues including social media, email, voice, WhatsApp and web chat.
Users who purchase the Realme Care+ plan will also get a double guarantee in the form of extended warranty and damage protection. The integrated digital customer service platform will support SMS notifications and live tracking of service requests, self-service, software upgrades, knowledge banks, pick-up services, TV service onsite and check warranty status.
