Rackspace has urged customers to be on the lookout for possible security scams following a recent incident. Ransomware attack the company.
Earlier this month, Rackspace was aware of a problem whereby some users have encountered connection errors when accessing Outlook Web App and synchronizing their mail client, which indicates that it offers free Microsoft 365 Exchange Plan 1 license to users affected until a remedy is determined. It now warns exposed users about potential phishing attacks.
Following an investigation, the company announced that it had added a “leading cyber defense company” to its internal security team to speed up the investigation, before notifying users that this was the case. actually a ransomware attack.
Rackspace Scam Scam
Rackspace promises more than two-thirds of its customers will migrate to Microsoft 365, and has even set up dedicated phone lines to assist with transition questions or difficulties.
In the meantime, this is an ongoing case and updates are posted regularly on the case page. webpage (opens in a new tab). Updates like this warn that this potential weakness creates an opportunity for scammers and scammers to take advantage, encouraging customers to be cautious.
Their team of helpers – known as Rackers – continue to actively reach out to customers to help them maintain access to their web services from email addresses associated with the company’s domain (@rackspace.com) and they emphasize that telephone advisors will not ask for login information or personally identifiable information such as a social security number.
It also emphasizes the importance of the language used: words like “urgent” should sound the alarm. For the sake of safety, many people may want to consider supplements ID theft protection.
An announcement in the company’s update thread reads:
“If you receive a text from an individual you do not recognize, do not reply. Please log in to your dashboard and create a ticket, including details of the message you received.”
Currently, the company has not posted an update on user data, which may have been breached and/or leaked. A statement reads:
“…it’s too early to say what data, if any, was affected. If we determine sensitive information has been affected, we will notify customers as appropriate.”
“Out of an abundance of caution, we have put in place additional security measures and will continue to actively monitor for any suspicious activity.”