by Microsoft growing engagement with OpenAIthe company behind the all-too-familiar ChatGPT, is seeing its sales-focused software set to take a big hit.
It’s set to start with Microsoft Viva Sales, which will implement GPT-3.5, which the company says will “help merchants stay up-to-date with customer information.” email and spend a fraction of the time doing it.”
In doing this, Microsoft hopes to improve the experience not for its customers but for the customers who will actually use the tool. It assumes the possibility of increased productivity and enhanced experience is possible.
ChatGPT in Microsoft Viva
On launch, it pulls data from Microsoft 365 Graph and connected apps CRM (it cites Dynamics 365 and Salesforce).
Merchants will be able to enter prompts, which will then see ChatGPT provide suggested responses, which can be adjusted along the way. Corporate Vice President of Dynamics 365 Customer Experience Platform, Lori Lamkin, said in a product Notification (opens in a new tab) that it will be able to handle many types of emails, from requests to suggestions.
Microsoft says end users will get a significant boost from this add-on, the company conducted a study that found that sellers spend two-thirds (66%) of their day managing email.
Use of Microsoft’s AI has increased in recent months, with current offerings including natural language technology that can generate call summaries, detect questions, calculate conversational KPIs, and extract action items and this is just the latest addition of what can happen to become a whole craze.
Pricing for Viva Sales sits at $40.20 (£30.20) per user per month for the annual plan, plus tax. TechRadar Pro asked Microsoft to confirm that new ChatGPT capabilities will be added to the current plan at no additional cost.
