IT managers think they have the right technology to work in conjunction – but workers disagree
A large percentage (78%) of IT decision makers (ITDM) believe their company provides enough equipment for future workwhile about 20% of employees contradict this view while still using personal IT devices for their work.
Printer and camera manufacturer Canon surveyed more than 3000 people, with an almost even split between ITDM and end users, across seven EU countries, including the UK, Germany and France.
Additionally, another 20% say they have difficulty getting IT support when they need it at home, and 56% of ITDMs are asked to provide this type of remote support.
hybrid problem
Such problems for employees include digital document signing and negotiate approval processes (42%), with 41% even having difficulty accessing the digital and physical documents they need. This causes 37% to have to go to their workplace to access and print files.
The most common help desk queries IT get from employees include printing at home (56%), not being able to access files remotely (43%) and crashes file sharing with colleagues (36%).
The transition to hybrid work has also proven a task for the IT department. 71% of ITDMs say their legacy technologies are not up to standards of working together. So sourcing new technology is important, but it’s not easy – 76% said they have difficulty procuring equipment from multiple vendors.
This means that when a problem arises with the technology, 71% of ITDMs need to contact all the different manufacturers to resolve it, which is very time consuming. As a result, the vast majority (81%) believe it would be simpler to have a single vendor for all of their document and device management needs.
Canon believes that technologies that help improve working conditions in combination are needed more than ever. 50% of respondents said their company is or will be moving towards hybrid work, only 33% is completely office-based. ITDMs seem to agree on this point, with 70% expecting an increase in IT spending to meet continued demand for hybrid work.