When Southwest Airlines copper reassigning the crew after a flight interruption, it usually relies on a system called SkySolver. This Christmas, SkySolver not only didn’t solve much, but also helped create the worst industry crisis in recent memory.
Airline executives and labor leaders point to inappropriate technology systems, especially SkySolver, as one reason Why does a devastating winter storm turn into a downfall?. The Southwest CEO said that SkySolver was overwhelmed by the scale of the task of sorting out which pilots and flight attendants could work on flights. Instead, crew schedulers had to manually review records.
