Grubhub’s NYC Free Lunch Offer Has Downed Website and App

Grubhub’s Free lunch for anyone in the metro area of ​​New York City today has led to absolute chaos. According to from many frustrated users. A large number of restaurants are overwhelmed with orders from hungry customers, causing them to pause taking new orders or “close” for the day. While Grubhub’s “free lunch” ad is actually just a deep discount (good deal for $15 and customer responsible for additional taxes, tips, and delivery fees), but Turns out few people would turn down an offer of a cheap meal, especially in one of the best places in the world . Although access to the website and apps was eventually restored, some customers were still complaining about orders being delayed or cancelled.

At its peak, Grubhub said its platform received 6,000 orders per minute. “Initial demand temporarily overwhelmed our app, causing some diners to experience an error message when they used their promo code. However, this was quickly remedied and together with our restaurant partners and drivers, we were able to successfully fulfill over 400,000 lunch orders related to the promotion.” , a Grubhub spokesperson told Engadget.

But workers and restaurateurs face problems worse than just going hungry on their lunch break. Buzzfeed to a number of Grubhub delivery people, restaurateurs and workers, all of whom have recounted a tough, stressful day filled with nonstop orders. Various workers and restaurants told various stores that they were not informed about the promotion in advance.

“We were really affected by it today,” says Ching, a worker from Greenberg’s Bagels. Buzzfeed. “It just didn’t stop throughout the day.”

Grubhub denied the claim that it had not informed the restaurants in advance of the promotion. “Grubhub isn’t just a delivery logistics app, we’re a marketplace for restaurants. And as we do with any promotion, we inform the entire home network in advance. its products through multiple points of contact,” a Grubhub spokesperson told Engadget in a statement.

Despite the advance warning, it became clear that many restaurants were not prepared for the rush of orders and the strain on staff and food supplies that caused such an offer to arise. .

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