Flipkart, one of India’s largest e-commerce platforms, may soon introduce cancellation fees on certain orders, according to a tip shared by an insider. The company is said to be amending its policy to charge cancellation fees for orders canceled after a certain period of time. Currently, customers can cancel their orders without incurring any additional fees, but this may soon change based on the value of the order.
Change policies to cover seller costs
Screenshots from Flipkart’s internal communication show that the company plans to compensate sellers and logistics partners for the time, costs and resources used while processing orders. The document states that cancellation fees will apply after the specified free cancellation period expires.
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Time limit for order cancellation
While Flipkart has not officially confirmed this change, sources claim that the platform will set a time limit for order cancellations. Customers will have a limited amount of time in which they can cancel their purchases, beyond which they will no longer be able to request cancellations. This policy change is said to be part of the company’s efforts to streamline costs related to returns and potential fraud.
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The specifics of Flipkart’s new policy on product returns or exchanges are still unclear. The company has not yet provided details on how cancellation fees will vary depending on order size or other factors. As of now, Flipkart has not shared any official statement about these adjustments, but the company is expected to announce more information soon.
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Flipkart’s IPO plan
In other news, Flipkart is gearing up for an initial public offering (IPO), expected within the next 12-15 months. The company, currently valued at $36 billion, plans to become a publicly traded entity, marking a major milestone for the Indian startup ecosystem. This IPO is expected to be one of the largest IPOs of a new economy company. Sources indicated that Flipkart is working to transfer its registration from Singapore to India as part of the IPO process, which is seen as a key step towards the offering.
Despite delays in IPO discussions due to challenging market conditions, Flipkart successfully raised nearly $1 billion in funding this year, including a $350 million investment from Google. This IPO is expected to be the first in a series of public offerings of new generation companies in 2025, following the successful market debuts of companies such as Zomato, Nykaa and Swiggy.
