Fitbit poses legal face to Australia watchdog over refund and replacement policy

Fitness company Fitbit is owned by Google was hit by new allegations on behalf of Australia’s competition watchdog ACCC (Australian Competition and Consumer Commission), who accused the company of making “false or misleading statements”. ” about securing the rights of customers “under Australian Consumer Law after their Fitbit wearable device malfunctions”.

The allegations go on to claim that from May 2020 to February 2022, Fitbit told Australian consumers that they would not receive a refund for a defective product if they attempted to return it after 45 days from date of purchase or delivery. This is the second time Fitbit has been knocked out by ACCC, after Similar allegations were made against the wearable manufacturer in 2018 (opens in a new tab).


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