Fed Up With Air India

Bibek Debroy said it was a conscious decision to make the choice that he would never fly Air India. (DOCUMENT)

New Delhi:

Chairman of the Economic Advisory Council to the Prime Minister (EAC-PM) Bibek Debroy on Friday took to Twitter to complain about the services of Tata-owned Air India, saying the airline ” better than before privatization”.

In a series of tweets, he said he was fed up with Air India after flight AI 687 from Mumbai to Delhi was delayed.

Responding to one of the tweets, Air India said the flight was delayed for operational reasons.

“Bored with Air India. Booked on AI 687 to Delhi. Estimated time of departure is 16:35. ETD keeps changing. Now it’s 19:00. Not even any info. Better before privatization…”, he said.

This is much worse than the days before equitization. No one seems to be responsible. STD changes every 15 minutes. Staff at the counter constantly change testimony. @airindiain

– Bibek Debroy (@bibekdebroy) February 17, 2023

Bored with Air India. Book on AI 687 to Delhi. Scheduled departure at 16:35. ETDs are constantly changing. Now 19:00. No information even now. It’s better before privatization. Pramod Dalvi, who seems to be the head of the counter, has been erratic over the past 3 hours. @airindiain

– Bibek Debroy (@bibekdebroy) February 17, 2023

Furthermore, Mr Debroy said it was a conscious decision to make the choice that he would never fly Air India in the near future.

“This is much worse than the days before privatization. No one seems to be held accountable. The STD changes every 15 minutes. The staff at the counter keeps changing the statement. @airindiain,” he said. .

Mr. Debroy also said that many of the planes ordered did not automatically improve service.

“Mumbai-Delhi AI 687 is hell not heaven. Four hours at the gate, The more delays at this rate, the better Customer Service. @airindiain,” he said.

Mumbai-Delhi AI 687
It used to be hell, not heaven.
During the four hours at the gate,
Many delays at this speed,
Customer service with a dose of yeast. @airindiain

– Bibek Debroy (@bibekdebroy) February 17, 2023

Responding to Mr Debroy, Air India, in a tweet, said the flight was delayed for operational reasons and it would depart at 20:00. “Please rest assured, our team is doing their best to assist all passengers.”

However, Mr. Debroy replied that the team did not assist any passengers.

“Do you want me to tweet a video of angry passengers? If they want to help, I recommend tea/coffee for passengers who have been waiting for 4 hours. And accurate information,” he said. he tweeted.

Air India, which was acquired by Tata Group in January 2022, earlier this week placed an order for 470 aircraft with the option to purchase an additional 370 aircraft.

(Except for the title, this story has not been edited by NDTV staff and is published from an aggregated feed.)