While Hertz tried to attract some positive news with company reports expanding its EV offerings, there is still a lot of bad things going on between the company and the customer. Specifically, false accusations of rental theft. INC.com reports that five more customers have come in and are suing the company over false allegations of rental theft.
There must be hundreds who accused the company of falsely arresting them about their rental car, andHis timing of this problem has only gotten worse since it started.
By the end of 2021, 160 people come forward and claimed Hertz had falsely arrested them. A few months later, it was reported that The exact number of people who have been arrested is not known. Because of this, a federal judge order the company to make its rental records public. But Hertz has managed to minimize the number of arrests, admitting that it has, but with only 0.014% of lessors out of 25 million annual rental transactions. But customers began to come up with requests and records of their arrests.
The company got a new chief executive officer in late February 2022, a former Goldman Sachs executive named Stephen Scherr. But instead of dealing with arrests, first month work is filled with ordering thousands of EVs from Polestar along with Problematic deal for thousands of Teslas.
And The accusations kept coming. In April, a former manager turned to denounce the company move forward said that Hertz went about the arrests the wrong way, and that they happened because of how outdated the company’s system was. Not long after, a huge number 300 people come forward and claims of false arrests; three months later 47 others sued the company over the arrests. And now many customers are accusing the company.
Five more customers have come forward with disturbing reports of being arrested after renting vehicles. A few instances claim to have happened mere minutes after the vehicles were rented. The five customers brought their case to the Delaware Superior Court. Their claims back up the whistleblower’s account of the company using outdated inventory systems to track its vehicles. All five of the customers allege that they were arrested at gunpoint over the rentals and that the arrests happened in the summer of 2021, right after the company emerged from Bankruptcy. This is significant because up until recently, as INC pointed out, all arrests were handled in bankruptcy court. But now that the company is no longer bankrupt, these cases will come to the company from all sides.
The new chief executive called the arrest unacceptable not long after he took office in April. He stated that the company has put in place “protective measures” to keep arrests from happening again. And while the majority of arrests have occurred before he was in office, arrests and arrest claims since his employment are still ongoing. Don’t know what protection he’s referring to. The company has released a statement regarding the recent allegations saying everything and nothing at the same time.
Hertz cares deeply about its customers and we successfully provide rental cars to tens of millions of visitors each year. Where our customers are negatively affected, we are committed to doing exactly what the customer asks. At the same time, we will defend and fight against false claims intended to harm our company.