Electric cars are finally starting to take off in the US. There are a variety of really desirable models out there can easily get you from A to B in a clean, zero-emissions style. But sadly, while the supply of electric vehicles is improving, can’t speak for charging infrastructure that keeps them on the road.
Based on a new study from analysts at J.D. PowerConsumer satisfaction with electric vehicle charging in the US is declining as more people demand fewer plug points.
Research shows that although the number of paid sites in the US is increasingThanks to the expansion of Tesla’s supercharger network and Electrify America’s chargers, users are increasingly frustrated with the service they receive at charging points.
This is especially striking in places like California, where the rate of growth in the number of electric vehicles is beyond far-reaching improvements in statewide charging.
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“Public charging continues to provide challenges to overall EV adoption and current EV owners alike,” said Brent Gruber, executive director of global automotive at J.D. Power.
“Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable.
“Stations need to be added to areas where there are currently gaps in heavily traveled routes and in high-density areas for people who don’t have access to residential charging, but most importantly, designed with things for users to do while charging – regardless of the use case. Then, we need to make sure those stations are reliable.”
Of the chargers that EV drivers could access, the study found that most people were pretty happy with the offering in their area. However, many people called for improved maintenance at sites here in the US. Research by J.D. Power says:
“The industry needs to do a better job of maintaining existing toll booths. Research shows that one in five respondents did not charge their car during their visit. Among those who did not charge a fee, 72% attributed it to a station malfunction or out of service.”
Problems like this seem to have occurred with second-tier chargers in the US, which will fill up your electric car at a slower rate than a dedicated DC charger. At those ports, most users are satisfied with the price and convenience Such sites are provided.
According to the survey, people who use DC fast chargers often take a long, planned trip. Therefore, they have the ability to map out a route that stops at such points to ensure an easier journey.
Gruber added: “While fast charging seems to be getting faster and faster, to accelerate the charging process, vehicles will need to be equipped with the latest ultrafast chargers.
“Currently, only a handful of vehicles can take advantage of the fastest charging speeds. And no matter how quickly their vehicles charge, electric vehicle owners say they need more options for what to do on every charge to enhance convenience and fill downtime. . “
