Angry customers turned to social media on Wednesday to report serious problems with their Bank of America and Zelle accounts. Some users even said that money was missing from their accounts without a clear explanation from either company as to why.
Bank of America and Zelle, a payment platform that millions use to send and receive money, did not immediately respond to NPR’s questions about what happened.
One user tweeted, “It’s great that @BankofAmerica magically disappeared a large Zelle transaction BEEN POSTed and I used to pay the bills. Now I’m heavily indebted on my check and I can’t get it them. It’s unbelievable.”
A Twitter account for Zelle support responded to angry customers saying the problem appeared to be with Bank of America.
In a response, the account said“The Zelle App & Network is live. We’re aware of an issue affecting Bank Of America customers sending and receiving payments. We recommend that you contact the Bank of America customer support team. for more updates.”
webpage Downdetector reported a spike in outage reports with Bank of America around 10:30 a.m. ET. The same, similar, Downdetector reported a spike in Zelle, customers signal an outage as early as around 9 a.m. ET.
Democratic Senator Elizabeth Warren tweeted her criticisms of both companies according to customer reports. She said Bank of America and Zelle “seem to disappoint customers again, money somehow disappears from the account. This needs to be fixed immediately and the customer should be compensated. I pointed it out. serious fraud issues on Zelle and this is their latest setback.”
Warren has been critical of Zelle for a while and has called for more scrutiny of the platform. In a report released last fallWarren said fraudulent transactions on Zelle totaled nearly half a billion dollars by 2021.