Drivers for Amazon’s rapidly growing network of third-party delivery partners are being compromised at work with shocking frequency According to data compiled in a new report by the Strategic Organization Center (SOC) – and injury rates have increased significantly between 2020 and 2021.
Among Delivery Service Partner (DSP) drivers for whom it found OSHA data, the SOC claims that there will be “nearly one injury for every equivalent year of full-time workers” by 2021 – a rate the problem is 18.3. The most recent Bureau of Labor Statistics the average between “transportation and courier services” is just 7.5 out of 100. According to the SOC, the 2021 injury figure represents a roughly 40% increase year-over-year.
However, there are some important limitations to the findings that the SOC – which is a collaboration between the Service Employees International, Research Group, US Communications Workers and United Farmworkers of the United States – was published. . Because DSPs are subcontracted, their injury data is sent exclusively to OSHA; The SOC was able to collect incident logs for the 201 delivery companies that work with Amazon, but that group is estimated to represent only 10% of the total DSP workforce. However, with In terms of injury rates among Amazon warehouse workers, the report indicates that trend could apply broadly to the company’s workforce.
Work for a DSP, according to a filed by one such company earlier this year, regarding consent to Amazon’s “almost complete control” without the e-commerce giant providing “mandatory safeguards” “. DSP drivers are also regularly monitored by Amazon through the company’s Mentor app and installed in their vehicle. According to an Indianapolis driver the SOC spoke with in March, Amazon uses a score system to rank drivers against their peers in terms of delivery speed and completion rate; The driver said she knows 15 drivers who have had their contracts terminated for not meeting Amazon’s performance requirements. The aforementioned lawsuit notes that “time limits are so extreme that they can rarely be safely met” as a key basis.
“This report selects data from less than 10% of our delivery partners to tell an inaccurate and misleading story,” Amazon spokeswoman Kelly Nantel told Engadget. “Safety is a priority across our network, which is why we’ve implemented technology like an innovative camera system that has reduced overall accident rates by almost 50%, and we’ll continue to invest in new safety tools to try and get better every day.” It is unclear whether DSPs are required to share their injury data with Amazon or OSHA; Engadget has been contacted for clarify.
The DSP program — which Amazon first launched in 2018 to reduce its reliance on USPS, UPS, and Fedex — has since grown rapidly to a network of more than 2,000 companies. As Bloomberg , many DSP operators are veterans, retirees, first-time business owners and newcomers to the logistics business. The same productivity demands placed on drivers were similarly leveraged against DSP owners, who reported razor-thin margins and a feeling of being stuck in the program. submitted by if they choose to leave.
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