Air India: Passenger blames Air India staff after kitten goes missing at Delhi airport, demands action | India News

NEW DELHI: A female passenger traveling from the national capital arrives Manipur‘s Imphal on a Indian Airlinesher flight alleged that she lost her pet cat at Delhi’s Indira Gandhi International (IGI) due to the “negligence” of the airline staff, and asked the members to be responsible for this.
One Twitter user shared about the lost kitten on the microblogging site, claiming that the pet was lost due to Air India’s negligence.
“My friend’s pet went missing due to staff negligence @airindiain. This is a heartbreaking tragedy and your negligence is unforgivable. You must take responsibility for your actions and correct them. immediately wrong. @RNTata2000,” sony Somar, a friend of the passenger tweeted.
The female passenger was identified as Jangneichong KarongIn a complaint filed with the authorities, she said she took flight Al 889 from Delhi to Imphal at 9:55 a.m. on April 24.
“Date: April 24, 2023, I took flight Al 889 from Delhi to Imphal at 9:55 am. Due to traveling with 2 people or kittens, I arrived at the airport around 6:30 am. Ready to do everything everything to bring my 2 kittens home.During check-in, the night duty staff informed me that there are 2 options either reschedule or switch to business class to get them into the cabin. , since there was no option to reschedule my flight, I agreed to change to business class because it was uncomfortable for my kittens to travel with cargo but they said I would have to wait until the morning staff come in the morning to do all the formalities This resulted in me having to wait until 7:30 am I was waiting for the staff to arrive, but to no avail as they informed me that business class is not possible and the only option is cargo With a heavy heart, knowing that my kittens would at least have each other, I agreed to do so and went ahead with the proceedings,” the passenger alleged in his complaint.
“I made sure to close the cage properly (it’s a sturdy cage that you can check to clarify your doubts.) It’s not under any circumstances that it will open on its own or get stuck. The kitten kicked around.After being given the proper advance and making sure my kitten was safe, I went ahead with security.But to my absolute shock, that was when I reached the gate without much. time to board the plane, I overheard the staff whispering about the pets being kept. With great fear, I went ahead to ask and it broke my heart to find out that it was a pet. My cat was locked up, the reason they didn’t tell me After 30 minutes of waiting, the manager said that 1 of my kittens ran out of the cage that was very well secured. Only 7 minutes to get in. On the plane, I was almost forced to agree to fly with only one kitten,” the complaint reads.
Karong demanded action against the airline if it could not find her pet. “Please help me get my pet back or I will have to take the necessary action against your airline,” Karong wrote in the complaint.
The passenger added that she was shocked that one of her kittens was still missing and could not be found, and that she still expressed her faith in Air India.
“This is heartbreaking and I’m still in total mental shock when one of my kittens went missing. I’m sure your staff wasn’t careful with them as the latch felt loose. when I received it on arrival. Really unsure who played with them it resulted in me losing one of my pets,” the complaint reads.
She said that the airline charged the full amount for the two kittens as cargo during the trip. “Passengers were willing to pay and, in fact, paid all the money needed to fly my 2 kittens with me. Above all thanks to your capable staff. I had to go through this. through physical and mental troubles. Even one of my friends came to the airport to pick them up, if I wasn’t allowed to go with them. This really didn’t work,” the passenger complained. .
Air India is silent on media inquiries about the missing cat incident.
The airline responded to her friend’s tweet about the incident and said: “Dear Ms. Karongwe can understand your frustration. Rest assured, we have shared your details with the team to consider your concern and address it as soon as possible. We need some time to get back to you with an update.”
Air India passenger doesn’t trust Air India and asks for CCTV footage to find one of her kittens, it’s been more than five days and her kitten ‘Phoenix’ is still missing.. .
“This is #missingkitten PHOENIX and SKKY. They are siblings. Didn’t want to separate them so the plan was to give them a larger area to run around and play. Unfortunately Phoenix is ​​still #missing at the airport. Xin permission to search for her Request CCTV footage of the incident,” Karong tweeted.


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