Samsung Galaxy Buds FE reportedly exploded while in use, leaving the user with permanent hearing loss. A user who is currently seeking help has shared his story on Samsung’s Turkish forum, which has been gaining attention from publications across the globe. According to the post, the user bought the new Samsung Galaxy Buds FE to use with his Galaxy S23 Ultra. The earbuds came with a 36% charge in the box, and he didn’t even charge them once. He claims that his girlfriend borrowed the Galaxy Buds FE and tried them out. In an unfortunate incident, the earbuds exploded in her ears, leaving her with permanent hearing loss. The user even shared a picture of the exploding earbuds on the Samsung forum.
Samsung has offered to ‘take it or leave it’
After contacting Samsung, the user took the exploded Galaxy Buds FE to a Samsung service center in Cemalpasa, Adana. “When they saw the earbuds, they were shocked and apologized, but that’s where the problem started. Two days later, they called and stated in the report that the earbuds did not explode, just deformed, and offered us to exchange them for a new pair of the same model as a gesture of goodwill,” he said in the post.
They said, ‘Take it or leave it. If you want, you can pursue your legal rights,'” he asserted.
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“I have been dealing with this for months now. We have everything, including receipts, the date of the explosion, before and after photos, and a medical report stating hearing loss due to the explosion,” he added.
We cannot independently verify the post, but there is no denying that these gadgets can be dangerous if not assembled properly. There have been several cases globally where users have died after Bluetooth headsets exploded.
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